We may collect different types of information, including:
✔ Personal Information (PI): Information that identifies you, such as your name, date of birth, address, email, phone number, and emergency contact details.
✔ Personal Health Information (PHI): Details related to your health history, care needs, treatment plans, medications, and information shared with our staff in the course of providing care.
✔ Non-Personal Information: Statistical or demographic data that does not directly identify you, such as general service usage trends.

We collect information in several ways, including:
✔ When you or your family provide information during service registration, assessments, or care planning.Through direct interactions with our caregivers and staff in your home or over the phone.
✔ Through written, electronic, or verbal communication with us.
✔ From authorized representatives (such as family members, substitute decision-makers, or legal guardians).
✔ From third-party providers we work with to support or improve our Services, subject to confidentiality obligations.

Your information may be used for purposes such as:
✔ Delivering safe, personalized, and effective care.
✔ Communicating with you, your family, or authorized representatives.
✔ Coordinating with healthcare professionals and emergency personnel as needed.
✔ Responding to your questions, requests, or complaints.Improving our Services, quality assurance, and training.
✔ Meeting legal, regulatory, or contractual obligations.
✔ Protecting the security and integrity of our systems.
✔ Conducting business operations such as billing and administration.
We will not use your information for purposes beyond those described here without your consent, unless required by law.

We may share your information:
✔ With caregivers, nurses, or healthcare professionals directly involved in your care.
✔ With contractors or service providers that help us deliver our Services, subject to strict confidentiality agreements.With government agencies, regulators, or law enforcement if required by applicable law.
✔ In emergencies, to protect your health or safety.
✔ During business transfers (e.g., mergers or acquisitions), where your information may form part of transferred assets.
✔ With your consent, for any other purpose.
We do not sell or rent your personal or health information.

Your information may be stored securely in Canada and, in some cases, in trusted third-party systems outside Canada. We take reasonable physical, technical, and administrative safeguards to protect your information against loss, misuse, unauthorized access, or disclosure.

However, no system is 100% secure. In the unlikely event of a data breach, we will notify you in accordance with applicable Canadian laws.

You have the right to:
✔ Access the personal and health information we hold about you.
✔ Request corrections if the information is inaccurate or incomplete.
✔ Withdraw your consent for certain uses of your information (though this may affect our ability to provide Services).
✔ File a complaint if you believe your privacy rights have been violated.
✔ To exercise these rights, please contact us using the details below.
We may need to verify your identity before processing requests.